So, you guys know I share a lot, but for some reason this just feels different. Me sharing something that is so new to me makes me feel vulnerable in a weird sort of way.
Some of you only know me through my images, so hearing my voice for the first time and seeing my mannerisms will be… interesting? I hope 
Well, I guess you could have caught a music video or the recent short film, but that’s not the same. And some of you know me personally, so you would think that would make it easier, right? You’ve heard my voice – that won’t come as a surprise, but you know me… which makes the visual part just weird. This IS me, but not really. Then many of you haven’t seen me in years! I’m the long lost niece or cousin that is going to remind you of so-and-so on from the such-and-such side of the family. Or I might be the girl from middle/high school that everyone has their own memories and opinion of… do you see why this is weird? Continue reading
* I’ve received different variations of the story over a couple of times since then, but this was pulled directly from David J. Pollay’s site. I hope that everyone enjoys the story on several different levels a) it’s just an interesting story, b) there’s a life message and c) which I will give after the story.
Let’s start off with today’s post by saying that customer service is the only thing that differentiates you from your competitors. All of the 
